This Privacy Policy explains how information provided through ke-visa.com is collected, used, stored and protected when you use our Kenya travel and Electronic Travel Authorisation application-assistance services.
ke-visa.com is an independent travel-information and application-assistance website operated by:
Where applicable, ke-visa.com acts as the organisation responsible for processing personal information collected through its own website and assistance services.
The information required depends on the service requested and the number of travellers included in an application. Information may include:
We aim to request information that is relevant to the requested assistance service rather than collecting information unnecessarily.
Personal information may be processed to provide and administer the services requested by the customer, including:
Depending on the circumstances, information may be processed because it is necessary to provide a service requested by the customer, comply with applicable legal obligations, protect legitimate business and security interests, or because consent has been provided where consent is required.
Where a person provides information about another traveller, that person should have appropriate authority to provide the information for the purpose of the application.
Kenya travel applications may require documents such as a passport bio page, passport-style photograph, accommodation evidence, travel itinerary, invitation or other supporting records depending on the service and travel purpose.
Documents uploaded through our application system are associated with the relevant order and traveller. Access to submitted documents is restricted to authorised processing activities and service administration.
Applicants should upload only documents requested for their application and should not submit unnecessary personal or confidential information.
Payment options available through the service may include card payments processed through Stripe and payments facilitated through PayPal.
Payment providers process payment credentials using their own systems and privacy practices. ke-visa.com does not need to receive or store a customer's full card number or card security code when payment details are entered directly into a payment provider's payment environment.
We may receive payment-related information such as:
This information may be retained where necessary for order administration, accounting, fraud prevention or payment reconciliation.
Our application service may allow a customer to include multiple travellers within one order.
Information and uploaded documents are organised by traveller so that each applicant's passport information, selected service and supporting documentation can be associated with the correct individual.
The person submitting a group or family application is responsible for ensuring that the information they provide is accurate and that they are authorised to provide the personal information of the other travellers.
Information may be shared only where reasonably necessary for providing the requested service, maintaining the website, processing a payment, meeting legal obligations or protecting the security of the service.
Relevant recipients may include:
Personal information is not intended to be sold as a standalone commercial product.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including completing the requested service, responding to enquiries, maintaining necessary transaction records and meeting applicable legal obligations.
Different types of information may have different retention periods. Passport and supporting-document records do not necessarily need to be retained for the same period as accounting or transaction records.
Information that is no longer reasonably required may be deleted, anonymised or securely archived where appropriate.
We use administrative and technical measures intended to reduce the risk of unauthorised access, disclosure, alteration or loss of information.
Measures used within the application environment may include:
No internet-based service can guarantee absolute security, so users should also take reasonable precautions when sending information online.
ke-visa.com may use cookies or similar browser technologies that are necessary for website functionality, security and application sessions.
For example, an application session may use a cookie to maintain secure state while a traveller moves between application, review, payment and document-upload steps.
Where optional analytics, advertising or other non-essential technologies are used, applicable consent requirements should be respected.
Depending on the law applicable to you, you may have rights relating to your personal information, including the right to request:
Some information may need to be retained where retention is required by law, necessary for resolving a dispute or required for legitimate accounting, security or compliance purposes.
Requests may be sent to support@ke-visa.com .
Travel services naturally involve users, infrastructure and service providers that may be located in different countries.
Where information is transferred or processed outside the country in which it was originally provided, appropriate safeguards should be used where required by applicable privacy law.
Travel applications can include minors travelling with parents or guardians. Information about a child should be submitted only by a parent, legal guardian or another person properly authorised to act for that child.
Our services are not intended for children to purchase or manage independently without appropriate adult involvement.
Our website may reference or interact with services operated by third parties. Those organisations are responsible for their own websites, systems and privacy practices.
Users should review the privacy information provided by a third-party service before supplying personal information directly to that provider.
This Privacy Policy may be updated when our services, application workflow, technology, service providers or applicable requirements change.
The version published on this page is the version applicable to use of the website at that time.
For questions about this Privacy Policy or personal information processed through ke-visa.com, contact:
ke-visa.com
Tourist & Travel Services
Email: support@ke-visa.com
Website: https://www.ke-visa.com/
