What KE-Visa support can help with
Form and document guidance
Help understanding what information and supporting documents are commonly needed before submission.
Check completeness
Independent assistance reviewing whether passport, photo, itinerary or accommodation documents appear complete for submission.
Application-form issues
Support with KE-Visa website forms, uploads, order references or service-related questions.
Entry information
Help locating current requirements, fees, ports of entry and official Kenya eTA resources.
How to contact KE-Visa effectively
Tell us what you need
For example: document question, application form problem, payment issue, order reference or general Kenya entry question.
Give enough context
Include your order/reference number if the issue concerns a KE-Visa service, but avoid sending unnecessary sensitive data.
Protect your account
Never send account passwords, payment-card PINs or security codes by email.
Government matters
For a government eTA status, immigration decision or official technical problem, contact the Kenya eTA service directly.
Official Kenya eTA support
If your issue concerns an application submitted directly through the Government of Kenya portal, use the official eTA support service. The official contact page currently provides email support, telephone assistance, WhatsApp and urgent live chat.
- Official portal: etakenya.go.ke
- Telephone: +254 202 222 022
- Telephone: +254 110 922 064
- WhatsApp: +254 110 922 064
- Additional official phone: +254 717 436 070
- Urgent help: live chat on the official portal
Need to check a Kenya eTA application status?
Kenya's official website provides a Check Status function for submitted applications. If the application was made directly on the government portal, use that status tool rather than asking KE-Visa to access a government account.
- Keep the application reference number sent to your email.
- Use the official status tool at etakenya.go.ke.
- Check your spam or junk folder for government messages.
- Use official live chat or contact support if the application cannot be located.
Questions about Kenya entry requirements?
For general planning, KE-Visa maintains separate guides for current eTA requirements, fees, entry-policy updates, ports of entry and frequently asked questions.
Privacy and security when contacting support
- Do not email your card PIN, CVV security code or account password.
- Do not send more passport data than is necessary for the support request.
- Use the official government portal for government-account access and official status checks.
- Verify the website domain before uploading sensitive travel documents.
- Review KE-Visa's Privacy Policy before using a private application-assistance service.
What not to expect from KE-Visa support
- KE-Visa cannot issue a government approval.
- KE-Visa cannot guarantee that an airline will board a traveller.
- KE-Visa cannot override Kenyan immigration officers.
- KE-Visa cannot promise a specific duration of stay.
- KE-Visa should not be described as a Kenyan embassy, consulate or immigration department.
Contact and support FAQ
Is KE-Visa the official Kenya eTA website?
No. KE-Visa is an independent private travel-document assistance service.
How do I email KE-Visa?
Use support@ke-visa.com for KE-Visa service, form or document-assistance questions.
How do I contact Kenya's official eTA support?
Use the contact page and live chat on etakenya.go.ke. The government site currently publishes telephone and WhatsApp support as well.
Can KE-Visa check my government application?
If you applied directly through the government portal, use the official Check Status function or contact official eTA support. KE-Visa should not claim direct access to government accounts unless such access has been explicitly authorized.