The Privacy Policy

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Privacy Policy applies to personal information collected and/or held by

This Privacy Policy also explains how we process ‘ personal data’ about people in the European Union (EU), as required under the General Data Protection Regulation (GDPR).

Policy Amendments

We will review this policy regularly, and we may update it from time to time.

Users are advised that modifications or adjustments can be made to this Privacy Policy from time to time without prior notification at the request of management. All changes to this Privacy Policy will be applicable from the moment of their publication. You should check this page occasionally to ensure you are aware of these changes.

We strongly believe in being transparent about how we collect personal information, how it is used, and how it is shared. By making use of our services, you agree to our privacy policy and all of its conditions.

The types of personal information we collect and hold

We collect personal information about our users in order to provide services, and customer support. Our services and customer support are provided through including but not limited to websites, email, and telephone. The specific service or support you interact with may affect the personal data we collect.

Personal information provided by the user

In order to use our services and complete an online application form on, the user will need to provide a range of personal information which includes the user’s full name, address, date of birth, passport details, and travel plans which can include dates, times, and accommodation info.

It is also necessary to provide some information that is highly sensitive, to process the visa application. Some of this sensitive information is related to the user’s gender, beliefs, health, sexual health, religion, ethnicity, genes of family background, and the user’s criminal record.

Documentation provided by the user

Some additional documentation might be necessary in order to process the visa application. Some of this documentation can be a copy or a scan of your passport, ID, resident card, or birth certificate. Other documentation can also include a bank statement, a letter of invitation, and a parental authorization letter in relation to a minor.

In some situation, users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

In some situations, users may provide us with personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

How we collect personal information
Information that you specifically give us

While you use our services you may be asked to provide certain types of personal information. This might happen through our website, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.

What information do we collect?:

PersonalDetails – family name, first name, given name, date of birth, country and city of birth, gender, country of citizenship, nationality

Contact Details– email address, phone number.
Location Details– physical address, billing address,

passport details – full name, proof of identity (e.g.passport number, passport issued and expiry date), proof of address photograph of the user.

Financial Information– credit card details, wire transfer details, payment processor details.

Travelling plan– your date of arrival in Kenya and other information used for an apply visa application to Kenya government.

Note: To provide the best and convenient service we automatically collect information on all of the customers, by gathering your basic online contact details and other non-personal information so that it can help us easily send you the similar results to your previous search also known as “Cache”.

Information we collect as you use our service

We maintain records of the interactions we have with our users, including the services and customer support we have provided.

This includes the interactions users have with such as when a user has viewed a page or clicked a button.

In order to deliver certain services, we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following information:

Metadata– IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.

Device Information– device identifier, device type, device plugins, hardware capabilities, etc.

Location– GPS position.

Actions– pages viewed, buttons clicked, time spent viewing, search keywords, etc.

Links to other sites

The website contains links to other websites. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

How we use personal information

The information we request, collect, and the process is primarily used to provide users with the service they have requested. More specifically, we use your personal information for the following purposes:

to provide the service you have requested;

The information provided by the user is used to process the application. We share the information given with the appropriate authorities in order for them to grant the user authorization to enter the country.

to provide technical or other support to you;

to answer enquiries about our services, or to respond to a complaint;

to allow for debugging, testing and otherwise operate our website;

to conduct data analysis, research and otherwise build and improve our services;

to comply with legal and regulatory obligations;

if otherwise permitted or required by law; orIn some cases, we are required by law to use your personal information to comply with various legal requests. We may need to share the user’s details when required to do so during legal proceedings or during audits and investigations.

How information is shared will not share a user’s personal information with third parties except with certain organizations if one or more of the following situations apply:

With governments and authorities

In order to process the user’s visa application, we share the information and the documentation the user provides with the government. The government needs specific details to approve or reject the visa application.

To communicate with the user

The data provided can be used to communicate with the user more effectively. By using the applicant’s information to contact them, ask questions, emails, and notify them about the status of their application. We can handle their requests and provide assistance when needed.

With affiliate companies is a global business and we have working relationships with a number of affiliate companies. Information can be shared between our affiliate companies which operate in multiple countries. Please note that the user’s information may be shared with these companies and personal information may be transferred between our own internal offices.

With service providers

Similar to many companies with online services, we use third-party service providers to carry out specific tasks on our behalf. Some of these tasks include processing credit card payments, providing advertisements, analyzing usage of our website and user habits, and sending emails. In the cases when we share this information with these third-party service providers, we will share only the information which is necessary to enable them to provide their service.

For legal reasons

If the law requires us to disclose personal information, we will share the info required by legal entities. This could include laws and regulations which apply within or outside your country of residence.

In the following situations, we may also need to disclose information:

To comply with legal process,

to respond to requests from public authorities and law enforcement officials,

to enforce our terms and conditions or policies, to protect our operations and those of our affiliates,

to protect our rights, privacy or safety, to allow us to pursue available remedies, or to limit the damages we may incur.

Security and Retention of Personal Information has high-security protocols and standards in place keeping in mind the safety of our users’ data. Our tools are meant to prevent loss, misuse, and alteration of data. User’s information is stored on the firewall and password-protected servers as well as physical security measures in place.

User’s data will be retained for 3 years. Once this period is over, the information will be automatically deleted.

Data retention policies and procedures ensure complies with legal obligations.

The user must acknowledge that he or she is responsible for sending information via the internet and that is not responsible to guarantee security for sending information online.

Managing and deleting your information

If you have made use of this website, you have the right to request an electronic copy of your information. You may also request the deletion of your information. You can contact us at at any time to notify us of your wishes.

We cannot reveal information about other people. It should be noted that we cannot delete information which we are obliged to keep by law.

Updating, Changing or Modify Information

Please let us know if the personal information which we hold about you needs to be corrected or updated. Once the approval letter is issued by Kenya Immigration Services Limited Department, you cannot update the information but you can reapply for a new visa.

Children’s data will only collect the data of children for the sole purpose of processing the visa application or/and related services. Parents and legal guardians give this site their consent when they provide the data of minors to process the visa.

By accessing this site and using its services, you unconditionally agree with our Policy and Terms and Conditions of Service. If you don’t agree to all or any of the terms of this Policy, please do not use for your application.

Who we are: is a full online service agency and sells standard travel services, including travel packages. Additional services include assistance with the visa process, paperwork, providing Hotel, Air-tickets, and a superior offering that include activities.

Contact forms

If you have any questions about this privacy policy, please contact us