Terms and conditions

“Website” means www.ke-visa.com. “Terms” mean these terms and conditions.

Defined Terms

“Client” or “you” or “your” or “their” means the individual visiting this Website

“Client Area” means the secure online system managed by www.ke-visa.com. which allows Clients to enter and update their personal information and access our Service from any computer with internet access.

“www.ke-visa.com.” or “we” or “our” means www.ke-visa.com. or any of our subsidiary companies.

“Profile” means the information provided by the Client about the Client and, if applicable, about the Client’s family.

“Service” means the Visa or Travel Service provided by www.ke-visa.com.. A detailed description of what is included in your Service can be found at www.ke-visa.com.

Licence and Website Access

www.ke-visa.com. grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.ke-visa.com. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of www.ke-visa.com.. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.ke-visa.com. without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent of. Any unauthorized use terminates the permission or license granted by www.ke-visa.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of our Website so long as the link does not portray www.ke-visa.com. its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.ke-visa.com. logo or other proprietary graphic or trademark as part of the link without express written permission.


All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.ke-visa.com. or its content suppliers, and is protected by Kenya and international copyright and trademark laws. The compilation of all content on this Website is the exclusive property of www.ke-visa.com. and protected by the laws which apply in the countries we operate in and international copyright laws. All software used on this Website is the property of www.ke-visa.com or its software suppliers, and is protected by local and international copyright laws.

Disclaimer of Warranties and Limitation of Liability.

This website is provided by www.ke-visa.com. on an ‘as is’ and ‘as available’ basis. www.ke-visa.com. makes no representations or warranties of any kind, express or implied, as to the operation of this website. You expressly agree that your use of this website is at your sole risk.

To the full extent permissible by applicable law, www.ke-visa.com. disclaims all warranties. www.ke-visa.com. Does not warrant that this website, its servers, or e-mail sent from www.ke-visa.com. are free of error, viruses or other harmful components. www.ke-visa.com.will not be liable for any damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

To the extent that liability cannot be excluded, the liability of www.ke-visa.com., its directors, officers, employees, and consultants is limited to the cost of the service www.ke-visa.com. provides to the Client.

To the greatest extent possible by law, the Client must indemnify and hold harmless www.ke-visa.com., its officers, employees, agents and related companies (Indemnified Persons) against all Liabilities (including legal costs on a full indemnity basis) incurred by the Indemnified Person in connection with the provision of the Service by www.ke-visa.com, except the Liability arising from the negligence or default of any of the Indemnified Persons.

This website is not affiliated to the Kenya government or their immigration department. This is an independent agency that is providing migration and touristic services for customers that want to get travel authorizations or visas or other migration services. We are providing extra services that are making the price higher than if the user gets the visa or travel authorization by their own. From the moment the Client is applying in this website he is contracting and acknowledge our help for processing their required documents


When you visit www.ke-visa.com, or send e-mails to us, you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.

We will communicate with you by e-mail. If you do not respond to any communication related to the provision of the Service within two (2) working days, we will prepare the Service based on the information previously provided by you.

www.ke-visa.com reserves the right not to respond to any query which is not sent through the Client Area. You can elect to discontinue all future correspondence from www.ke-visa.com at any time by selecting the ‘Remove Your Details’ link in the Client Area of our Website. ke-visa.com will not be responsible for any loss of data or immigration advice resulting from the Client selecting to unsubscribe their details.

Information Provided by the Client

www.ke-visa.com will use and rely on information provided by the Client in the provision of the Service.

www.ke-visa.com will not independently verify or assume responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including date of birth, passport details and names, etc. If the information provided by the Client is not correct, the Service may not be accurate. The passport should be valid for, at least, 6 months after the entry of the Client into the country and if this is not possible the eTA or Visa will not be valid assuming the website is not liable and the Client is assuming the loss of the product purchase. If we get the order for a non valid passport, as the Visa or eTA is linked to it, the Visa or eTA will not be valid.

Any advice provided to you should not be used by any third party as each case varies depending on the particular circumstances of the applicant and the applicant’s family. Such action will result in an immediate breach of our Copyright terms as set out above.

Provision of Service

Upon registering your interest, you are able to purchase a Service offered by us. Upon payment, our goal is to make sure Service delivered to you within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client’s Profile.

Once the Service has been prepared, the Client will be notified and the Service will be emailed to the account nominated by the Client in the registration process. The Service to be provided to the Client may vary from time to time.

The Service also takes into account current and publicly available immigration legislation and policies. ke-visa.com cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided to the client.

The Client is encouraged to seek additional guidance from one of our Migration Consultants and/or make independent inquiries before relying on the information provided as part of the Service. Once service has been provided and client received approved travel document, refund is no longer possible.

www.ke-visa.com cannot offer taxation, business, education or investment advice. Any information provided by our employees on non-migration related matters should only be interpreted as general information and the Client should obtain professional advice regarding these matters.

Electronic Travel Authorization (eTA) or Visa Service

Upon completing the eTA or Visa application form provided on ke-visa.com, your request for an eTA or Visa will be submitted. The system used for issuing an eTA or Visa via this Website interfaces with and checks data from Kenya Government systems. Your eTA or Visa grant is subject to approval from the Kenya Government. In the majority of instances your eTA or Visa will be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.

Depending on the nationality of the applicant, for receiving a granted eTA or Visa will be totally mandatory to provide required data. In the eTA case, for citizens of Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, British subjects subject to control, Bulgaria, Burkina Faso, Burma (Myanmar), Burundi, Cambodia, Cameroon, Republic of, Cape Verde, Central African Republic, Chad, China, People’s Republic of, Colombia, Comoros, Congo, Democratic Republic of Congo, Republic of Costa Rica, Republic of Cuba, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao Special Administrative Region, Macedonia, Madagascar, Malawi, Malaysia, Maldives Islands, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia Fed. States, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestinian Authority, Panama, Paraguay, Peru, Philippines, Qatar, Romania, Russia, Rwanda, Sao Tomé e Principe, Saudi Arabia, Kingdom of Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines (St. Vincent), Sudan, Surinam, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe, we will need to get from you in the form, or in a later email, your US Green Card number and expiry date.

Prior to making payment for the eTA or Visa, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for the non-refundable service charge. If you find out later that you have made a mistake, you can either make a new application or incur another service charge or submit a new eTA application yourself.

Please do not arrange any travel to your destination until you have received email notification that your eTA or Visa request has been approved by the Kenya Government. ke-visa.com takes no responsibility for changes to a client’s travel plans due to eTA processing.

Additional Info Required

In all cases that our team believes additional info is required for the successful processing of your order, we will send you an email asking for this info. We will keep your order open and awaiting for your info, but if this info is not been provided in 3 weeks we will have to close the order and unfortunately no cancellation or refund will be possible.

In some instances, an eTA or Visa applicant may receive a ‘request’ message from the Kenya government. In this instance, you will be contacted by e-mail and will be required to provide additional information in order to proceed with your application. Please note that if any request for further details is made by ke-visa.com, your eTA application will not be processed until the requested information is received.

Refund Policy

We only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on whether your application is complete on time. In case of some more specific requirements of the government, we will inform you to fulfill that specific requirement and continue to process your application after your fulfillment. This may result in longer processing time than we expect.

After you have sent us all required documents or 2 hours after you submitted your application(with or without sending the required documents), whichever comes first, we will not accept any refund or cancellation request. A parcial refund of 51 USD government fees will be full refund, in the case the visa is rejected, service fee will be full refund.

In case we accept your refund request, we charge 5% of the total fee for the refund cost.

After our eVisa Service Team has got application ID confirmation by the Kenya Government for your order, you could not request for cancellation anymore. Once the eVisa has been sent to your email address, we will be unable to reimburse you the visa fee.

It is imperative that you supply with the correct information required for your requested visa at the time of your intended departure. Our eVisa Service Team can not be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa information with your passport and personal information prior to departure.

The refund amount would be worked out on the basis of the cancellation policy as described above and the money would be refunded to the person who made the payment to us.

Please note that the process may take 15 – 20 days due to banking procedures. If the refund was made to the Credit /Debit Card account to the Bank account, the bank charges would be debited from the refund amount.

Fraudulent Payments

In case there is any indication the payment has been made in a fraudulent way this website is having the right to freeze all the payments and don’t make any refund till we get clear who did the payment and with which credit card. This is because the website is exposed to have some future issues with the real owner of the credit card if we keep going with the process like this.

Professional Conduct

All our senior Migration Consultants are registered with the relevant regulatory body which authorizes them to provide immigration and visa advice in their respective country of specialization.