What travellers should know now
Kenya uses electronic travel authorisation
The Directorate of Immigration Services operates the Kenya eTA system. Applications are generally processed in about three working days, though some can take longer.
Kenya Tourism Board and Magical Kenya
Kenya Tourism Board remains the official state tourism body and publishes destination information, tourism news, resources and visitor-facing digital services.
KTF Safety Centre operates around the clock
The Kenya Tourism Federation Safety & Communication Centre coordinates tourism-related safety information and incident response support.
Official Kenya tourist information
Kenya Tourism Board (KTB) is the state corporation responsible for national tourism marketing and destination promotion. Its official destination brand is Magical Kenya, which provides visitor information and digital tourism resources.
Kenya-Re Towers, Upper Hill, Nairobi
7th Floor, Kenya-Re Towers, Ragati Road, Upper Hill, Nairobi.
Phone: +254 20 2749000 / +254 20 2711 262
Email: info@ktb.go.ke
Hours: Monday-Friday, 8:00 AM-5:00 PM
Official tourism boardMagical Kenya digital visitor information
The official online Tourist Information Centre provides digital tourism resources and visitor information under the Magical Kenya infrastructure.
Phone: +254 20 2711 262
Email: info@ktb.go.ke
Official digital visitor resourceWhat Kenya Tourism Board can help with
Official tourism marketing information, destination inspiration, tourism products and visitor-facing resources.
KTB publishes events, specialist-program information and tourism industry resources through its service portal.
Destination guides, experiences and tourism information intended to help visitors understand what Kenya offers.
KTB does not replace the Directorate of Immigration Services for eTA approvals, status decisions or admissibility questions.
Tourism safety and incident support
The Kenya Tourism Federation (KTF) operates a Safety & Communication Centre that provides tourism-sector safety coordination, disseminates security information and helps coordinate responses to tourist-related incidents.
24/7 tourism-sector safety coordination
Telephone: +254 20 8001000
Mobile: +254 722 745645 / +254 738 617499
Email: operations@ktf.co.ke
Tourism safety coordinationKTF is not KE-Visa
KE-Visa's Barcelona contact details should never be presented as Kenya's official tourist-safety hotline. Use Kenyan safety institutions for incidents occurring in Kenya.
KE-Visa: support@ke-visa.com
Independent service disclosureTourism Regulatory Authority: licences, standards and complaints
Kenya's Tourism Regulatory Authority (TRA) regulates the tourism sector and publishes information about licensed tourism establishments, standards and regional offices. Travellers can use TRA information when they need to verify whether a tourism business operates within the regulatory framework.
Utalii House, Nairobi
Utalii Lane off Uhuru Highway, Utalii House, 5th Floor.
Phone: 0111161200
Email: info@tra.go.ke
Tourism regulatorOffices across Kenya
TRA lists regional offices in Nairobi, Mombasa, Kisumu, Nyeri, Malindi, Nakuru and Eldoret.
Use the official contact page for the current office address and number in the region you need.
Regulatory servicesNational parks, wildlife and visitor information
Kenya Wildlife Service (KWS) is the official source for information about many of Kenya's national parks, reserves, wildlife services, visitor facilities and conservation-related customer support.
24/7 visitor enquiries
Toll free: 0800 597 000
WhatsApp: +254 726 610509
Email: customerservice@kws.go.ke
Headquarters: Langata Road, Nairobi
Official wildlife authorityUse KWS park pages and gate contacts
Individual park guides may publish park-specific phone numbers, opening hours, access routes and visitor rules.
For example, KWS's current Hell's Gate material lists gate hours of 6:00 AM-6:00 PM and a dedicated park contact.
Park visitor informationKenya eTA updates travellers should monitor
Immigration information belongs to the Directorate of Immigration Services, not to the tourism board. The current Kenya eTA system is a semi-automated pre-travel authorisation process.
Usually about 3 working days
The official portal says some applications can take longer and recommends submitting at least two weeks before travel where possible.
Do not assume submission is enough
The official FAQ states that travel is permitted after the application has been approved by the Government of Kenya.
Passport, photo, itinerary and accommodation
Baseline requirements include a passport valid for at least six months after planned arrival, at least one blank page, photo, contacts, itinerary and accommodation confirmation.
Not everyone needs eTA
Kenya's current 2025 rules contain nationality, residence, permit, transit and official-category exemptions.
Recent official tourism developments worth following
Kenya Tourism Board continues to publish destination news. In 2026, its official news feed has highlighted cruise tourism activity in Mombasa and expansion of the Magical Kenya Trails Series, among other destination developments. These are useful examples of the type of official tourism news this page should surface rather than republishing unverified social-media claims.
Mombasa cruise activity
KTB reported Mombasa's growing role as a cruise turnaround hub and covered calls by international cruise vessels.
Magical Kenya Trails Series
KTB reported the launch of an expanded adventure-oriented trails series in Nandi.
Check original publication dates
Always compare the publication date with the date the travel event or policy change actually took place before treating a story as current advice.
Before acting on a Kenya travel update
- Check whether the update comes from immigration, tourism, wildlife, health, aviation or another responsible authority.
- Confirm the publication date and the effective date of the rule or event.
- Do not treat an old Kenya eVisa article as current eTA guidance.
- Confirm park fees and opening conditions directly with KWS.
- Confirm tourism-business licensing or regulatory questions with TRA.
- Use KTF's Safety Centre for tourism safety coordination, not KE-Visa's private contact details.
Kenya tourist information and travel update FAQ
Where is the official Kenya Tourist Information Centre?
Kenya Tourism Board provides official visitor information through its Magical Kenya infrastructure, including the Online Tourist Information Centre. KTB's head office is at Kenya-Re Towers in Upper Hill, Nairobi.
Where should I check Kenya eTA news?
Use etakenya.go.ke for application rules, processing, exemptions and status information. Immigration changes should not be sourced only from tourism websites.
Who should I contact about a tourism safety incident?
The Kenya Tourism Federation Safety & Communication Centre provides 24/7 tourism safety coordination. For immediate emergencies, use the relevant Kenyan emergency service.
Where can I confirm whether a tourism company is regulated?
The Tourism Regulatory Authority is the relevant tourism-sector regulator and publishes contact details and regional office information.
Where do I get national park information?
Use Kenya Wildlife Service for official park, wildlife, conservation, reservation and visitor-support information.
Editorial and independent-service disclosure
KE-Visa is an independent travel-document assistance service. It is not Kenya Tourism Board, Kenya Tourism Federation, Tourism Regulatory Authority, Kenya Wildlife Service or the Directorate of Immigration Services. Official institutional contact details are included so travellers can reach the correct authority.
KE-Visa's private contact information is: support@ke-visa.com and any contact methods displayed on the KE-Visa website. These details must not be described as Kenya's official tourist-safety, wildlife or immigration hotline.